Contact Us

Our customer-support team can assist with questions about products, dimensions, materials, capacity, ordering, payment, shipping, tracking, delivery, returns, refunds, privacy requests, and other store-related matters. Email is generally the most useful option when your question involves an existing order because you can include your order number, product name, photographs, and other relevant information in one message.

You may also contact us by phone. If you are calling about an existing order, please have your order number and the email address used at checkout available so we can understand your request more quickly.

If you would like additional information before placing an order, include the exact product name and explain what you would like to know. Useful questions may relate to dimensions, capacity, material, glaze, glass construction, wood finish, utensil size, included components, intended use, washing, or care.

Please review the product page first, as many details are listed there. If something remains unclear, contact us and we will review the available product information with you. Checking dimensions and capacity before purchase is especially useful for bowls, glasses, serving dishes, and covered vessels.

For order-status questions, address corrections, change requests, cancellation requests, payment concerns, or shipping questions, include your order number and checkout email address. This helps us locate the purchase and review the relevant information efficiently.

If an order has already entered processing or fulfillment, changes or cancellations may no longer be possible. If tracking information has been issued, include the tracking number when asking about delivery progress.

Tableware shipments may contain fragile ceramic or glass products. If you have a question about delivery progress, first review any tracking information provided for the order. Carrier scans can sometimes update after a delay because of high-volume periods, customs processing, weather conditions, or local delivery events.

When contacting us about a shipment, include your order number, tracking number where available, and a short description of the issue.

If your order arrives with visible damage, cracks, chips, scratches, missing components, the wrong product, or another issue, contact us promptly. Please provide your order number, a short explanation of the problem, and clear photographs when relevant.

Useful photographs may include the full item, the damaged area, outer carton, internal packaging, shipping label, and any broken fragments where safe to photograph. For sets or multi-piece products, showing all received components can help us determine whether anything is missing or incorrect.

We may request additional information when reasonably necessary to review the issue and determine the appropriate next step.

Ceramic glaze, glass clarity, wood grain, and metallic finishes can look slightly different under different lighting or screen settings. Handmade or decorative products may also show small natural variations.

If you are unsure whether a variation is part of the intended finish or may be a defect, send clear photographs together with the product name and order number so we can review the available information.

Please contact customer support before sending merchandise back. A return should not be sent automatically to the registered company address. If a return is approved, customer support will provide the applicable return instructions and destination.

Return eligibility may depend on the product, its condition, whether it has been used with food or beverages, washed, scratched, chipped, altered, or otherwise changed in a way that affects resale condition.

If a refund is approved, it is processed through the applicable payment method used for the original order. The time for funds to appear may vary depending on the payment provider or financial institution.

If you have questions about washing, drying, heat exposure, food use, stain removal, storage, or routine care, contact us with the product name. Ceramic, glass, wood, and stainless-steel products may require different care methods.

Avoid sudden temperature changes, heavy impact, abrasive cleaning, prolonged soaking of wooden components, or other methods that could damage the product unless they are specifically appropriate for that item.

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may need information that reasonably verifies your identity or your relationship to the relevant order or account.

Please avoid sending unnecessary sensitive information by email. Provide only the information reasonably needed for us to understand and review your request.

For an existing order, include the order number and checkout email address. For a product question, include the exact product name. For delivery issues, include tracking information where available. For damaged or incorrect items, include clear photographs when helpful.

A clear subject line and a concise description of the issue can make it easier for the request to be reviewed and routed appropriately.