Frequently Asked Questions
Helpful information about tableware products, orders, payments, shipping, tracking, returns, refunds, and customer support.
Who operates Zorvqalo?
Zorvqalo is operated by Beijing Mancangjin Trading Co., Ltd.
What does Zorvqalo sell?
We offer tableware, teapots and cups, coffee ceramics, decorative vases and sculptures, and ceramic storage jars.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
How can I ask about dimensions, capacity, or glaze?
Email customer support with the product name and the specific detail you would like clarified.
Can handmade or decorative pieces vary?
Yes. Small differences in glaze, tone, edge shape, texture, or surface pattern can occur in pieces designed with handmade or decorative characteristics.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my tableware item arrives chipped or damaged?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.